Tickets purchased via ATG Tickets can be exchanged or upgraded if they meet the criteria below.
You can exchange if
- There's another date available for the same event at the same venue
- You move to seats of the same price or higher, paying the difference
- The exchange is completed more than 48 hours before the original event
An exchange fee of £4.95 will be charged per ticket changed - waived for ATG+ members
Exchanging your tickets online
You can now exchange tickets yourself - follow these steps in our Exchange Portal:
If you weren't logged in when you purchased the tickets, tell us here and we'll link your order to your account, or create an account for you.
Move seats within the same performance
Swap to a different performance date or time
If your tickets appear greyed out, exchanges aren't available - usually because the event has only one performance, or it's less than 48 hours away.
Once your exchange is complete, your original booking and eTickets are no longer valid. You will be sent an email confirming the exchange with new tickets attached.
Tickets bought through another company for an event at an ATG venue can only be exchanged or amended through that company.
Can't make your event and unable to exchange? Here are your options.
Cover your booking with Secure My Booking ticket protection, and get refunded for accident, illness, severe weather, vehicle breakdown, and more.
Find out moreIf resale is permitted for your event, we recommend using our official UK resale partner Twickets.
Visit TwicketsFor many of our shows you can pass your tickets to family or friends, unless stated otherwise at purchase. Simply forward your eTickets to the recipient.
Some shows require the lead booker to attend with photo ID - this will be stated on your tickets or order confirmation email