Tickets cannot be exchanged for vouchers unless the event has been cancelled or rescheduled. Please see the below options we have available if you are unable to make your booked event.
We’re sorry to hear you can’t make it! Don’t worry – here are your options.
Exchanging to a different date
If the show you’re seeing has more than one performance, and it is more than 48 hours away, we will try to exchange your tickets to a different date.
To find out more, please see “Ticket Exchange”
Ticket Refund Protection
Did you know that you can protect your tickets by purchasing Secure My Booking ticket refund protection? With refund protection in place your ticket costs can be refunded in the event of incapacity through accident, illness or sickness, severe weather preventing travel to the venue, or delays due to vehicle breakdowns, plus much more.
To find out more and to read the full terms and conditions, please see “Is it possible to add Ticket Refund Protection to my order?”
Reselling your tickets
If resale is permitted for your event, we recommend using our official UK resale partner Twickets. You can find out more information from the Twickets website.
Gifting the tickets
If you are unable to attend any other performance of the show, you are usually welcome to pass your tickets onto family members or friends to use in your place, unless otherwise stated at the point of purchase.
! Please double check, as some shows do not permit this at all, and require the lead booker to attend with photo ID. This is stated when you purchase your tickets.
Where permitted, simply forward your eTickets to the recipient to use on the day.