Where are the Accessible seats at the Bristol Hippodrome?

No specific seating requirements

For customers who have no specific seating requirements and are able to sit in any seats within the theatre, you are able to select any standard seat and the access pricing will be available to select under the full price option. If you are also registered for an essential companion ticket, you can select a seat as a free essential companion ticket.

Partially Sighted

For customers who are partially sighted, there are specific seats set aside in the front Stalls. These seats may vary depending on the show requirements, but can be either of the below group of seats:

Stalls row B 6-15
Stalls row C 7-16

These seats are shown in the image at the bottom of this article highlighted in Yellow.

Audio Description services (at scheduled Audio Described performances) can be accessed from any seat in the auditorium via the Mobile Connect app on a personal mobile device. Please ensure you bring your device fully charged and ensure you have installed the most recent version of the app. Customers can connect using headsets/headphones or a compatible hearing aid or implant. Please click this link for more information about Mobile Connect.

Hearing Assistance

Hearing Amplification for customers who are hard of hearing can be accessed via personal Mobile device using our Wi-Fi based hearing assistance system, Mobile Connect. Customers can access this service via a headset/headphones or compatible hearing aids from any seat within the auditorium when connected via the Mobile Connect app. Please ensure you bring your own device, fully charged and ensure that you have downloaded the latest version of the Mobile Connect app. We recommend also bringing a battery bank or portable charger.

Any member of staff can assist with using this service. Please ask a member of the team or visit Box Office when you arrive.

Limited Stairs

For customers who can only manage a few stairs, the venue has specific seats set aside that are the most suitable, These seats are noted below:

Stalls row F 33 & 34
Stalls row G 35 & 36
Stalls row H 35 & 36
Stalls row J 37 & 38
Stalls row K 37 & 38
Stalls row L 38 & 39
Stalls row P 31-41
Stalls row Q 43-44
Stalls row R 44 & 45
Stalls row S 45 & 46
Stalls row T 46 & 47
Stalls row W 45 & 46

These seats are shown in the image at the bottom of this article highlighted in Purple.

Stair Free Access

Unfortunately, there are no seats that offer stair free access as all seats have a minimum of 2 steps up or down - this theatre is only able to accommodate Wheelchair positions or seats with limited stairs.

Wheelchair Spaces

For customers who require a wheelchair space and will remain in the wheelchair for the duration of the performance, there is a wheelchair bay in the Stalls row M that can accommodate 4 wheelchairs with an accompanying companion seat.

Box G & H are also wheelchair accessible by a ramp and each can comfortably sit one wheelchair and one accompanying companion seat.

*The platform lift providing access to the auditorium is 75cm wide, 120cm long and can accommodate a total weight of up to 250kg

These seats are shown in the image at the bottom of this article highlighted in Red.

Wheelchair access to transfer into a venue seat

For customers who require wheelchair access but wish to transfer into a venue seat, all seats at this venue have at least 2 steps up or down to access; there are no stair free seats within this theatre. If a customer is unable to navigate at least 2 steps, we would recommend booking a wheelchair space.

We have no seats where a wheelchair can be positioned adjacent.

For visitors who are transferring to a seat, we are happy to store any walking aids, lightweight folding wheelchairs or mobility scooters that fully fold down and can be carried by a member of the visiting party to our storage area (down a flight of stairs). For larger powered wheelchairs or mobility scooters that do not fully fold, these will need to be left outside the venue.

Seats with a good view of the BSL interpreter or captions display

The best seats for customers who need a good view of the BSL interpreter or the captions display for relevant performances are reserved specifically for those access members. The exact seating can depend on the show, but typically this is either the left or right of the Stalls between rows B and H.

Additional Information

Venue and show visual stories - available on request from bristoladmin@atgentertaiment.com

Venue Familiarisation – a venue visit can be arranged upon request to bristoladmin@atgentertainment.com

Hearing Protection - Ear Defenders and earplugs available upon request from the Front of House Team

Sensory Kits - available upon request from the Front of House Team and can be used at seat - contains a selection of items designed to help calm and regulate

Quiet Space outside auditorium – this can be arranged upon request for all performances

Merchandise – merchandise menus are available from the Front of House Team for shows where merchandise is on sale

Delivered at Seat – can be used by Access guests on the day of their visit to pre-order refreshments before they arrive Delivered at Seat Order at the Bristol Hippodrome | In Seat Ordering