To connect to the Mobile Connect system for audio description or hearing assistance services, you need to connect to the venue's Wi-Fi.
Please find instructions on how to do this below:
- From your Home screen, go to Settings, then tap Wi-Fi.
- Tap to turn on Wi-Fi. Your device will automatically search for available Wi-Fi networks. If Wi-Fi is already turned on (as pictured below) you do not need to do this step.
- Tap the name of the Wi-Fi network - this should be MobileConnect or HearingAssistance.
- Once your device has started connecting to the network, it will load a web browser page and ask you to agree to the terms and conditions.
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Once you have accepted the terms and conditions, your device will finish connecting to the network - there will then be a blue checkmark next to the network name, and the Wi-Fi icon in the upper corner of your screen will appear. This means you're successfully connected.
If you have followed these steps and are still having trouble connecting to the venue Wi-Fi for Mobile Connect, please check the troubleshooting guide at If you can’t connect to Wi-Fi on your iPhone or iPad – Apple Support (UK)
For any other instructions regarding the Mobile Connect system, you can find more information on our Hearing Assistance: Mobile Connect System – ATG Tickets - United Kingdom