Are there any conditions of the Access Membership Scheme?

20. ATG ACCESS MEMBERSHIP SCHEME 

The following scheme applies at Venues owned or operated by ATG. Alternative pricing or reasonable adjustments may apply where we sell tickets on behalf of third-party Venues. 

20.1 ATG reserves an allocation of accessible seating, may offer Price Adjustments and concessions (‘Access Prices’) and operates a Personal Assistant or Essential Companion ticket scheme for customers who are disabled (as defined by the Equality Act 2010) in order to support equal access. 
 
Registration 
20.2 Customers wishing to book tickets at Access Prices or a ticket for a Personal Assistant or Essential Companion are required to provide proof of eligibility. This is to ensure that resources to support accessibility are reserved for the customers who require them and is standard practice for other types of concession. 

1. We will record details of your access requirements and the type of proof of eligibility provided on your customer booking account, thereby registering you as an Access Member. Once registered there is no requirement to present separate proof of eligibility with each booking for a period of three years or until the scheme is reviewed, and you will be able to book accessible seats and Access Prices, with a Personal Assistant or Essential Companion ticket if you are eligible. 

2. Individuals who are a parent, carer, guardian or personal assistant and wish to book a ticket on behalf of a child, dependant or employer who has an access requirement may register on the disabled person’s behalf. You will be asked to give details and proof of eligibility on behalf of the eligible disabled person. 

Proof of Eligibility 
20.3  A Nimbus Disability Access Card or Hynt Card is required as proof of eligibility to book Access tickets. Submit your details and proof of eligibility via our secure online form. Digital copies will not be retained; once it has been checked, we record the type of proof provided and your Access or Hynt Card number, and permanently delete the digital copy. If booking by telephone, you can tell us your card or account number, or present it in person at Box Office. 

1. If you do not have the required proof of eligibility, we provide a free online service to gain this proof via the Access Card from Nimbus Disability, a third party. This service is available at: https://www.accesscard.org.uk/atg-registration/The free service will provide you with proof of eligibility for use at ATG venues only, or you may choose to upgrade to the full Nimbus Access Card for use at a wide range of other organisations. The cost and process for this are outlined on the Nimbus Access Card website. If you live in Wales, you may also use the Hynt Card. 

2. As they are specialists in accessibility, we will consider the decision made by the Access Card/Nimbus Disability team or Hynt to be final. The Nimbus Access Card appeals process is detailed on their website, which refers any contested decisions to an independent panel. 

3. Data is not shared between Nimbus Disability or Hynt and ATG without your express permission; Nimbus Disability or Hynt will provide you with a card or account number, which can then be used to register for Access Membership with ATG. 

Restrictions 
20.4  Access Membership benefits are not transferable. By purchasing a ticket at an Access price and/or by booking a Personal Assistant or Essential Companion ticket, you agree that the ticket(s) will only be used by a disabled person (as defined by the Equality Act 2010), eligible guests and/or an essential companion whose presence enables your visit. 

1. Customers who intentionally give false information or who attempt to use the Access Membership Scheme to book tickets for a non-eligible person, re-sell or otherwise pass on their tickets to a non-eligible person will have their Access Membership revoked and will be unable to book further tickets at Access Prices. We reserve the right to request ticketholders' proof of identity at the Venue, and, in the event that valid proof of identity is not provided, refuse any such ticketholders admission to the Venue or ask such ticketholders to leave the Venue. 

2. If the Access Member cannot attend the performance, please refer to our Exchanges policy in these Terms & Conditions. If you wish to resell your tickets please contact us at help.atgtickets.com. If you pass your tickets to another person to use and they are not an Access Member, they will be required to pay the difference between the original discounted ticket price paid and the full ticket price. Certain performances do not permit tickets to be passed on at all; this will be stated when you purchase your tickets. Personal Assistant or Essential Companion tickets must not be resold.  

Access Prices 

1. Each Access Member may book one concessionary ticket per performance, as well as additional companion ticket(s) where eligible (subject to availability). Access concessions or discounts will not be applied to tickets already priced below £20 or in the lowest standard price band for any given Event. 

2. In addition to the above, we recognise that some customers require the support of another person to access our venues and services. Subject to proof of eligibility, where you require this additional support you may book a ‘Personal Assistant or Essential Companion ticket’ for the companion, who must be aged 16+, to attend the same performance, at no additional cost or in some instances a reduced price. Details of the process to register for this scheme, administered by Nimbus Disability on our behalf, can be found on our website: Personal Assistant & Essential Companion tickets. If you live in Wales you may also use the Hynt Card. 

3. In order to provide adequate support, Personal Assistant or Essential Companions must sit next to the Access Member they are supporting. We reserve the right to move your tickets to adjacent seats, or cancel your tickets where this facility is misused. 

4. Only one discount or concession can be applied to any given ticket and cannot be applied after purchase. Discounts do not apply to Packages and ancillary items or services. 

20.7  Accessible seats, Access Prices and Personal Assistant or Essential Companion tickets are always subject to availability and may not be available for certain Events or available for sale via third party ticketing agents. Where ATG sells tickets on behalf of venues or events that we do not own or manage, that organisation’s own policies may apply and you should refer to their terms and conditions of sale. 
20.8 We retain the right to review, amend or withdraw the Access Membership Scheme at any time, revoke Access Scheme Membership if the customer’s eligibility changes and to require customers to re-apply for a new Access Scheme Membership after review.