Exchanging to an alternative date is subject to availability and an exchange fee.

To help us exchange your tickets please visit atgtickets.com to check availability for your preferred dates and send us 3 options you would like to exchange to when completing the Exchange Form.

Unfortunately, if your booking is for a production that is only showing for one night, we would not be able to offer an exchange as there is no other performance to move your booking to.

If you are unable to make your booked performance, please see "What if I can’t make it to the show?"


Some things to bear in mind:

  • Exchanges must be for the same run of the show and at the same venue.
  • Exchanges must be for tickets of the same value or higher.
  • The exchange must be completed no later than 48 hours before the start of the performance.
  • Discounts are only honoured if they are also valid for the replacement performance.
  • Exchanges are subject to a per ticket administrative charge of £3.75 per ticket.
  • If you have a Group booking please contact our Groups department to discuss your options.


If your event has been cancelled, we will be in touch by email offering you a full credit voucher or an exchange to a future performance. 


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