Customers may find it faster and easier to visit our Help Centre which provides articles to help answer many questions about bookings, eTickets, accessibility, theatre facilities and more.
If you have submitted a form via our Help Centre for more assistance, we aim to respond within 10 working days, though please note that we do prioritise queries based on urgency and will get back to you as soon as possible. Please make sure you have included all relevant information so that we can try to resolve your query faster.
We also offer a Messaging Service by clicking the red button with a speech bubble in the bottom right corner of this page. Please note that this is not a Live Chat and you will not be speaking live to one of our advisors.
We are currently experiencing an unprecedented demand for all our services and apologise for any delays in our response that this may cause. Our team are working hard to respond to all queries as quickly as possible and appreciate your patience and understanding.
Thank you for your continued support.