We’re sorry to hear you can’t make it! Don’t worry – here are your options.
Exchanging to a different date
If the show you’re seeing has more than one performance, and it is more than 48 hours away, we will try to exchange your tickets to a different date.
To find out more, please see “Can I exchange my tickets?”
Ticket Refund Protection
Did you know that you can protect your tickets by purchasing SecureMyBooking ticket refund protection? With refund protection in place your ticket costs can be refunded in the event of incapacity through accident, illness or sickness, severe weather preventing travel to the venue, or delays due to vehicle breakdowns, plus much more.
To find out more and to read the full terms and conditions, please see “Can I buy insurance for my tickets?”
Reselling your tickets
If you are not able to exchange to another date you may wish to resell your tickets.
! Resale for profit is not permitted for any show.
! Please double check, as certain shows do not permit resale at all. This is stated at the point of purchase and in specific terms and conditions for the show.
To find out more, please see “Can I resell my tickets?”.
Gifting the tickets
If you are unable to attend any other performance of the show, you are usually welcome to pass your tickets onto family members or friends to use in your place, unless otherwise stated at the point of purchase.
! Please double check, as some shows do not permit this at all, and require the lead booker to attend with photo ID. This is stated when you purchase your tickets.
Where permitted, simply forward your eTickets to the recipient to use on the day.