Information about Stranger Things: The First Shadow at the Phoenix Theatre, London.
Buying Tickets
How do I get tickets?
Tickets are available to purchase on our website ATGtickets.com
Are there any family prices?
There are no family group prices for the show. Tickets are only available individually.
Is there a limited on the amount of tickets I can buy?
Yes, in order to ensure everyone has fair access to tickets, you can purchase a maximum of 6 tickets.
What happens if I am now unable to attend a performance?
If you are unable to attend a performance you can exchange your tickets up to 48hrs prior to the performance. Tickets are non-refundable as per ATG’s terms and conditions. If you need assistance with your booking please refer to ATG’s Help page where you can find out more.
Where can I buy tickets for groups and/or students?
You can purchase group tickets (10+ tickets for one performance) by Submitting a Request with GroupLine or calling 0207 206 1174 (Option 1).
Can I re-sell my tickets?
Ticket resale is not permitted for this event. the lead booker must be in attendance, and photo ID may be required on entry to the venue.
Access Information
How do I get access tickets?
To book online please visit ATGtickets.com and sign into your account. When you visit the seat map you will find the available accessible seats for each performance and essential companion tickets where applicable. We also have a helpful guide to booking accessible seats online.
To book accessible seats by phone please call the ATG Tickets Accessibility line on 0333 009 5399. Our team are available from 9am to 6pm Monday to Saturday and 11am-6pm Sundays; Bank holidays may vary.
Please note we ask for proof of eligibility for free Essential Companion tickets and this scheme is managed by Nimbus Disability on our behalf. Full details of the scheme and how to register are available on the ATG Tickets website.
Does the Theatre have wheelchair access?
The Phoenix Theatre accessible entrance is at the side of the building on Flitcroft Street.
Wheelchair spaces are at the back of the Dress Circle, K 2+3, K12+13, K 16+17, K26+27. There is no on-site parking available. Phoenix Street, in front of the Main Entrance, is suitable for drop-off and taxis can be hailed from Charing Cross Road.
Will there be any Access Performances?
For up to date information regarding access performances, please check our website.
How do I find accessibility information for the Theatre?
Accessibility information is available from the Phoenix Theatre web page.
There is further information available on a number of accessibility topics in the Accessibility section of our website.
Show Information
Where is the show?
You will be able to locate the Phoenix Theatre at the following address – Charing Cross Road, London WC2H 0JP. For further details and a link to find the location visit the Ticket Info page here.
How long will the show be?
Stranger Things: The First Shadow has a running time of approximately 3 hours, including a 20 minute interval.
Please allow extra time if you are making travel arrangements
What cast will be in the show?
Current Cast and Creative Team can be found here.
What is the age rating/parental guidance for the show?
The play is set within the world and mythology of Stranger Things. A good guide would be to check if you and your party are comfortable with the level of content within the TV show. We would recommend 12+. Under 5s not permitted. Under 16s must be accompanied by an adult.
Should I be aware of any potential trigger warnings in the show?
The play is set within the world and mythology of Stranger Things. A good guide would be to check if you and your party are comfortable with the level of content within the TV show. We would recommend 12+. Under 5s not permitted. Under 16s must be accompanied by an adult.
Please be advised that flashing lights will be used in this production.