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    Exchange & Refunds

  • Full Credit Voucher
  • Can I have a refund or exchange?
  • Rail Strike Information
  • The show I purchased a ticket for has been rescheduled; how can I exchange my ticket to this new date?
  • My event has been cancelled - what should I do?
  • I haven't had my ATG Tickets refund yet - what should I do?
  • The show I purchased a ticket for has been cancelled; how do I request a refund?  
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    Ticket Protection

  • How do I cancel my Ticket Protection?
  • Can I buy insurance for my tickets?
  • Does Ticket Protection cover my booking for a show that has been postponed or cancelled?

    Presale & Onsale

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  • What is an ATG Tickets presale?
  • How do I access an ATGtickets presale?

    Booking Tickets Online

  • What is a package seat?
  • How do I reset the password to my account?
  • How to book tickets online
  • Why can't I leave a single seat when I choose my tickets?
  • My account is locked
  • What do I do if I'm having trouble with the seating plan?
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