Booking & Orders

Your Order

• How do I get a confirmation of booking?
• What should I do if I haven't received an email confirmation?
• My name is on the ticket, but someone else is going to the event. Will that be a problem?
• If the tickets I've ordered don't arrive in time, do you have a Save The Date print out I can use?

Ticket Delivery

• I've lost/deleted my eTicket, what should I do?
• What is an eTicket?
• When will I receive my tickets?
• Can I collect my tickets at the theatre?
• How does print-at-home work?
• What if I get an error message when I try to download my tickets?

Ticket Protection

• How do I cancel my Ticket Protection?
• Can I buy insurance for my tickets?
• Does Ticket Protection cover my booking for a show that has been postponed or cancelled?

Presale & Onsale

• How do I book a ticket?
• What is an ATG Tickets presale?
• How do I access an ATG Tickets presale?

Booking Tickets Online

• How to book tickets online
• Why can't I leave a single seat when I choose my tickets?
• I'm having trouble logging in
• What do I do if I'm having trouble with the seating plan?

Exchange & Refunds

• Can I have a refund or exchange?
• The show I purchased a ticket for has been rescheduled; how can I exchange my ticket to this new date?
• My event has been cancelled - what should I do?
• I haven't had my ATG Tickets refund yet - what should I do?
• The show I purchased a ticket for has been cancelled; how do I request a refund?  
• Why is the transaction fee not included in my refund?

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