If you purchased Ticket Refund Protection at the time you purchased your tickets ( or retroactively 72 hours after you paid for your order, if you booked for an eligible show taking place more than 30 days in the future), you may be able to claim a refund in the circumstances outlined in the Ticket Refund Protection Terms & Conditions.
The Terms & Conditions also outline how to apply for a refund.
If you have specific questions regarding refund protection or an application, please contact Secure My Booking directly via their website: https://ticket-refunds.com/