There are a few reasons which may explain why you are not seeing the ATG+ offers: 

  • You have not logged into your online account before starting to book your tickets
  • Your online account is not associated with your membership*
  • You have accessed our website ( through another website or through a link in an email
  • There are no available ATG+ offers on the performance
  • You are booking tickets for an event at a non-Ambassador Theatre Group venue or at a non-UK ATG venue

*Please Submit a Request to investigate this. If you access the seat selection page by clicking on a link in a non-ATG Tickets email or through a different website other than, you cannot benefit from the exclusive membership benefits.

The best way to be kept up to date on all the best offers is to make sure you are signed up to receive our marketing emails. You can email us at to update your marketing consent. 


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