All tickets purchased are non-refundable as standard. You can protect your tickets by opting into the SecureMyBooking ticket refund protection programme and you'll get a full refund in the event of: 

  • Incapacity through accident, injury or sickness. 
  • Severe travel delays due to vehicle breakdowns and public transport failures, including public transport strikes
  • Severe weather preventing travel to the venue 
  • Plus much more. Read the full terms and conditions, including how to request a refund, on our Terms & Conditions page

If ticket protection is available for your event, we'll offer you the chance to protect your tickets during the booking process online.

Please note that this is not an insurance product, and ticket protection cannot be booked via telephone or added to a booking retrospectively. 


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