Ticket exchange is subject to availability and an exchange fee. ATG refunds and exchanges can be processed by completing the Exchange Form.
Some things to bear in mind:
- Exchanges must be for the same run of the show and at the same venue.
- Exchanges must be for tickets of the same value or higher.
- The exchange must take place 48 hours before the start of the performance.
- This exchange policy excludes Group bookings. Please complete the Group Booking Form to discuss your options with our Groups department.
- Discounts are only honoured if they are also valid for the replacement performance.
- If your event has been cancelled, we will be in touch by email offering you a full credit voucher or an exchange to a future performance.
As in line with the ATG Tickets refund policy, all tickets purchased are non-refundable.
If you have opted into the SecureMyBooking ticket refund program you will be eligible to get a full ATG Tickets refund in the event of:
- Incapacity through accident, injury or sickness.
- Bad weather - including snow, fog, frost or storm.
- Travel delay caused by mechanical failure or accidental damage.
- Plus much more.