If you are in the venue and need help ordering, please speak to a member of staff.

If your order has not arrived or is not as expected, and you are in the venue, please speak to a member of staff straight away and they will be happy to help you.

If you are not in the venue and you need assistance ordering or with your delivery, please complete our Delivered At Seat enquiry form.


Should you have any queries or complaints relating to your Order during the Event, please contact venue management.

For all other matters, please contact our customer care team 

  • Submit a request online at https://help.atgtickets.com/
  • By post: Customer Services, Ambassador Theatre Group, 4-5 High Street West, Sunderland, SR1 3EX.

We aim to acknowledge all customer correspondence within 24 hours.


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