If you require support from a personal assistant or essential companion to access our services we will provide a ticket for them at no additional cost, or in some cases, at a reduced price*, subject to proof of eligibility. This facility is available to customers who require additional support or assistance as a result of a disability or long-term health condition, as defined by the Equality Act (2010).
By accepting this ticket your companion, who must be aged over 16, accepts responsibility for providing the additional support you require to access our venues and services, including in an emergency situation or evacuation and must be capable and available to provide this support throughout your visit.
This scheme is administered by Nimbus Disability’s Access Card, who manage the proof of eligibility process on our behalf. We have partnered with the Access Card because we support their aim of a consistent approach to complementary companion tickets across all ATG venues and other similar organisations. It also reduces the amount of sensitive personal data you need to share with us, as the Access Card focuses on accessibility requirements rather than details of your disability or health condition. We will provide a complimentary Personal Assistant or Essential Companion ticket where your card has the +1 symbol highlighted.
If you do not already have an Access Card we provide a free online service to arrange this. You can choose between a free service which will provide you with a virtual card for use at ATG venues only, or upgrade to the full Access Card for use with a wide range of other organisations. This service and more information is available at accesscard.org.uk.
Who is eligible?
Please note this is not a buy one get one free scheme but a reasonable adjustment to enable you to attend events you would otherwise not be able to.
The support needed must be due to disability-related needs, significant and in excess of what could be reasonably expected of family or friends already accompanying you.
Please note that Nimbus are unlikely to offer Personal Assistant or Essential Companion tickets for children, where they would always be required to be under the direct supervision and guidance of a parent, guardian or other responsible adult, as stated in our Terms and Conditions.
Proof of eligibility
There are a limited number of circumstances where ATG will process an application for Personal Assistant or Essential Companion tickets directly. The types of proof of eligibility we can accept are listed below; all other applications must be directed via Nimbus Disability.
- The Access Card from Nimbus Disability with +1 symbol.
- Virtual Access Card via our free application service, with +1 symbol. https://www.accesscard.org.uk/atg-registration/
- War Pensioners' Mobility Allowance, Constant Attendance Allowance or War Disablement Pension for 80% or more disability.
- CVI Certificate or evidence of Dual Sensory Impairment or an equivalent signed letter or document from a medical professional indicating you would qualify for this registration.
- Evidence of receipt of Attendance Allowance.
- Hynt Card
The CEA card will be accepted at the Nova Cinema in Woking only.
We further recognise that some customers may require the support of more than one personal assistant or essential companion. We will require evidence of this requirement in order to add this facility to your account; the simplest way to evidence this is to provide an Access Card detailing the number of assistants you require.
*Please note that at the Apollo Victoria Theatre in London a personal assistant or companion ticket is offered at the same concessionary rate as the Access Member.
Terms and Conditions
Please review our full Terms and Conditions, which apply to all bookings and customers including the personal assistant or essential companion.
Please note we cannot accept ID cards for carers, as Access Membership is for the disabled individual themselves. Personal assistant or essential companion tickets can only be reserved alongside a paid ticket for an Access customer; personal assistants or companions attending without the person they support are not eligible for any complimentary tickets or concessions unless they are personally eligible themselves.
The personal assistant or companion is expected to be at least 16 years of age, and a companion aged 16 or 17 is not permitted to supervise anyone aged 15 or under. Although we recognise the support provided by young carers, our policy is that young people aged 15 and under must be supervised on our premises, and we must be confident that companions could assist effectively in the event of an emergency. Where a child under 16 is presented as an essential companion we reserve the right to charge full price for their ticket or refuse admission.
Please note that we operate Challenge 25, and that if your assistant or companion is aged under 18 we will not allow them to purchase alcohol on your behalf.
Personal assistant tickets can be returned at any time if they are no longer required, and we encourage you to do so at the earliest opportunity to enable the ticket to be used by others.
As this policy is potentially open to fraudulent misuse we require proof of eligibility as described above. Where a customer provides proof of eligibility as outlined above ATG will process the application for personal assistant tickets immediately. Where a customer does not have the required proof of eligibility we defer to Nimbus Disability's Access Card, via our free registration service. We will abide by Nimbus' decision on whether the customer is eligible. If a customer seeks to provide us with alternative forms of proof of eligibility which ATG staff are not able to process, we will direct them to the free Access Card registration process.
We will not authorise the sale of personal assistant tickets to people who are not able to provide the required proof, which we consider to be fair and reasonable, and in line with the policies of similar organisations. This is to protect the integrity of the scheme and ensure that this facility remains available to those customers who could not attend without additional support. We will remove the ability to book such tickets from anyone found to be misusing this facility.