Transaction fees cover the cost of processing your order from start to finish. Often, they are the only revenue we collect to ensure we can provide a high-quality booking service for ATG venues including:

  • Retail distribution (websites, call centre and customer service)
  • Payment processing
  • Ticket fulfilment (printing, packing and distributing tickets)
  • Technology solutions (such as scanning tickets at the venue)

In the event of a refund, the amount refunded is the price paid for the tickets including any per ticket booking fees but excluding the transaction fee. This is in accordance with our Terms and Conditions and the STAR Code of Practice.

Full credit vouchers are worth the value of your entire booking, including fees, to ensure you can exchange to the performance of your choice without any additional cost.

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