A summary of wheelchair accessibility at each West End ATG venue is provided in the tables below. Accessibility does vary by venue, and we publish detailed information about each theatre's wheelchair positions, accessible toilets, lift services and general accessibility on each theatre's venue page on this website.

For venues outside London please read our UK Regional venues article.

To view this information, select 'Venues' at the top of our website, choose the venue you'd like to visit, and then scroll down to 'About' for accessibility, contact and travel details. 

 

Navigation bar from an ATG Tickets venue web page, with 4 buttons, left to right: What's On, Your Visit, Corporate and About

 

You may also be interested in our Euan’s Guide and AccessAble entries.

We offer At Seat Service in all venues for Access patrons. Please either order by scanning a QR code in the venue or by letting a member of staff know when you arrive that you require this service. Please note that our Front of House services are now cashless. Each venue also has an Access Champion who can answer any accessibility queries you may have; please Submit a Request.

 

London West End Theatres:

Ambassadors Theatre

Apollo Victoria Theatre

Duke of York's Theatre

Fortune Theatre

Harold Pinter Theatre

Lyceum Theatre

Phoenix Theatre

Piccadilly Theatre

Playhouse Theatre

Trafalgar Theatre

Savoy Theatre

 

Ambassadors

Wheelchair positions in the auditorium

Any limits or size restrictions

Seats suitable for transfer (stair-free access and space to position your wheelchair beside the seat)

ATG's Ambassadors Theatre, in London's West End, currently has no stair-free access. The venue is currently temporarily closed for building improvement works, which will provide an access lift for the first time, the potential for 6 wheelchair positions, accessible toilet facilities and improved hearing assistance. We anticipate this work will be completed in early 2023.

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Apollo Victoria

Wheelchair positions in the auditorium

Any limits or size restrictions

Seats suitable for transfer (stair-free access and space to position your wheelchair beside the seat)

Four positions in Circle Row F. The platform lifts providing access to the auditorium can accommodate wheelchairs up to 74cm width x 85cm length and 200kg in weight, including the customer. Dress Circle F9 & F10, F23 & F24, F37 & 38.

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Duke of York's

Wheelchair positions in the auditorium

Any limits or size restrictions

Seats suitable for transfer (stair-free access and space to position your wheelchair beside the seat)

Two positions in the Royal Circle. Stair free access to the Royal Circle via the foyer.

Royal Circle right: 80cm width x 85cm length.

Royal Circle left: 80cm width x 80cm length.

The nearest toilet accommodates a wheelchair of up to 80cm width x 85cm maximum.

There are no seats suitable for transfer with the wheelchair directly next to theatre seats. Seats D1-2 & 17-18 in the Royal Circle are stair free and other seats in the Royal  Circle may be suitable if a limited number of stairs are possible. 

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Fortune

Wheelchair positions in the auditorium

Any limits or size restrictions

Seats suitable for transfer (stair-free access and space to position your wheelchair beside the seat)

Dress Circle positions F16 and F17. The platform lift providing access to the auditorium can accommodate wheelchairs up to 71cm width x 85cm length and 250kg in weight, including the customer. There are no other stair free seats available. There is one step per row in the Dress Circle so these seats may be suitable if a limited number of stairs are possible.

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Harold Pinter

Wheelchair positions in the auditorium

Any limits or size restrictions

Seats suitable for transfer (stair-free access and space to position your wheelchair beside the seat)

Two positions in the Dress Circle.

Dress Circle seat E 3-4 108cm width x 145 cm length.

Dress Circle seat E 18-19 96cm width x 145cm length.

We have a ramp available as there are 3 steps into the building from street level.

Wheelchair positions can have a theatre seat in place if preferred. Dress Circle F 1-2 and F 11-12 are also suitable for transfer.

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Lyceum

Wheelchair positions in the auditorium

Any limits or size restrictions

Seats suitable for transfer (stair-free access and space to position your wheelchair beside the seat)

Six positions in Stalls row ZA. Each position is 98cm width x 114cm length. There is a stair-free entrance at the front of the building, to the left of the steps. Any aisle seat in the stalls can be used to transfer; we recommend row R where there is additional space.

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Phoenix

Wheelchair positions in the auditorium

Any limits or size restrictions

Seats suitable for transfer (stair-free access and space to position your wheelchair beside the seat)

Two positions in Box C.

Each position is 75cm width x 100cm length.

The door to Box C is 77cm wide and there are two slightly tight turns to reach it. The access corridor has a width of 86cm.

Total box dimensions are 196cm width x 167cm length, for two people/seats.

Seat A28 (no steps) or seats B28 (two steps) or C28 (four steps).

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Piccadilly

Wheelchair positions in the auditorium

Any limits or size restrictions

Seats suitable for transfer (stair-free access and space to position your wheelchair beside the seat)

Three positions in Stalls rows D, K and N. The platform lift providing access to the auditorium can accommodate wheelchairs up to 90cm width x 140cm length and up to 400kg in weight. Seats A29-30 in the Royal Circle. The end of rows B (3 steps) and row C (5 steps) in the Royal Circle may also be suitable.

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Playhouse

Wheelchair positions in the auditorium

Any limits or size restrictions

Seats suitable for transfer (stair-free access and space to position your wheelchair beside the seat)

Five wheelchair positions in the Stalls.

Seats C1,2: 100cm width x 100cm length.

Seats C19,20: 100cm width x 120cm length.

Seats A7,8: 90cm width x 120cm length.

The narrowest point is the Access Entrance providing level access, at 108cm wide.

Seats B1,2, B11,12.

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Trafalgar*

Wheelchair positions in the auditorium

Any limits or size restrictions

Seats suitable for transfer (stair-free access and space to position your wheelchair beside the seat)

Three positions in the stalls: A14, A1, H25

The platform lift to the stalls can accommodate wheelchairs up to 65cm width x 110cm length and 225kg in weight, including the customer.

Any aisle seat in the stalls is suitable for transfer.

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Savoy

Wheelchair positions in the auditorium

Any limits or size restrictions

Seats suitable for transfer (stair-free access and space to position your wheelchair beside the seat)

Two positions in Dress Circle, accessed via Carting Lane entrance. Please note there is no stair free entrance from the Strand.

Both positions 80cm width x 100cm length.

Dress Circle Accessible Toilet:
Door - width 80cm.
The maximum length wheelchair this space can accommodate is 100cm.

No further step free seats available. Row F is two steps down and Row G is two steps up.

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For venues outside London please read our UK Regional venues article.

 

*Please note this a third-party venue.

 

 

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