We offer a range of accessibility services for D/deaf and disabled customers, and our friendly Access Champions are here to answer any questions you might have.

Join our free Access Membership Scheme to book accessible seats online.  

Accessibility Assistance

If you have questions about accessibility or need help booking:

  • Check the accessibility information for your chosen venue.
  • Email: use our online form to contact our Access Champions.
  • Call our Accessibility Assistance line on 0333 009 5399*
  • TypeTalk / Textphone 18001 0333 009 5399*

*Open 9am to 8pm Monday to Sunday, Bank holidays may vary. 

To book for Harry Potter and the Cursed Child at Palace Theatre (Nimax Theatres) please contact the venue Box Office directly:


Access Champions

Our Access Champions are here to help if you have accessibility queries about your venue or visit. Contact us using our online form.


Regional Theatres

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Aylesbury Waterside Theatre

Bekki Short

Contact Bekki

New Alexandra Theatre, Birmingham

Alice Dean

Contact Alice

Theatre Royal Brighton

Rob Whitton

Contact Rob

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Bristol Hippodrome

Steve Jones

Contact Steve


Edinburgh Playhouse

Steve Hogan

Contact Steve

Leas Cliff Hall, Folkestone

Emma Woodland

Contact Emma

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King's & Theatre Royal Glasgow

Jenn Adams

Contact Jenn

Liverpool Empire

Jeannie Clinton

Contact Jeannie

Manchester Opera House & Palace Theatre

Izzi Lynch

Contact Izzi

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Milton Keynes Theatre

Louise Henderson

Contact Louise

New Theatre Oxford

Charlotte Franklin

Contact Charlotte

Richmond Theatre

Steve Joyce

Contact Steve

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Stockton Globe

Jonathan Sharpe

Contact Jonathan

Regent Theatre & Victoria Hall, Stoke

Cheryl Taylor

Contact Cheryl

Sunderland Empire

Vicki Medhurst

Contact Vicki




Swansea Arena

Lara Caple-Harding

Contact Lara

Princess Theatre, Torquay

Jade Nicholls

Contact Jade

New Wimbledon Theatre

Karin Read

Contact Karin




New Victoria & Rhoda McGaw Theatre, Woking

JJ Almond

Contact JJ

Grand Opera House York

Contact York





London's West End Theatres

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Ambassadors Theatre

Greg Wait

Contact Greg

Apollo Victoria Theatre

Gemma Nicholas

Contact Gemma

Duke of York's Theatre

Chris Hodgson

Contact Chris

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Fortune Theatre

Contact Fortune Theatre

Harold Pinter Theatre

Jazz Clifton

Contact Jazz

Lyceum Theatre

Ryan Hutson and Morgane Ware

Contact Ryan and Morgane

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Phoenix Theatre

Alice Mowatt

Contact Alice

Piccadilly Theatre

Georgie McDonald

Contact Georgie

Playhouse Theatre

James Bergeron-Fell

Contact James


Savoy Theatre

Alexa Wrighton

Contact Alexa




Feedback via our online form: If you have a customer service issue or complaint, please contact us using our Request Form.

Write to us: 

FAO ATG Tickets 

Sunderland Empire, 
4-5 High Street West, 
Tyne and Wear, 
SR1 3EX 


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