My performance has been postponed or cancelled but I haven’t heard from ATG yet; when should I expect to hear about my order?  

If you have a booking for a performance that has been cancelled, we will be in touch by email offering you a full credit voucher or an exchange to a future performance.  

If your performance is postponed, we will be in touch by email to confirm your booking has been transferred once the new date is confirmed. You can also check our Rescheduled and Postponed Shows page for the latest status.  
  
We are contacting all affected customers in order of performance date and are currently dealing with bookings for performances up to 27 November 2020. If you have not received an email from us, please contact us and ensure we have your correct email address and phone number.