When a show is postponed or rescheduled we will contact you by email, using the email address you gave when booking. You can also check if your performance has a new date on our Rescheduled and Postponed Shows page.


If your performance is rescheduled your booking will be automatically transferred to the new date.

If you can attend on the new date there is nothing else you need to do. New eTickets will be issued and will replace your original (and now invalid) tickets.


If you are unable to attend on the new date we will email you to offer to exchange your tickets for another performance of your choice; you can also request an exchange using our online form.


Where we cannot offer an exchange or if we are unable to reschedule the performance we will automatically issue a full credit voucher to cover the entire cost of your original booking including any fees.


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