Further to the recent Government announcement confirming the lifting of most legal restrictions from 19 July, we are thrilled to begin reopening our UK venues. Unfortunately, as a result of the ongoing changes to show and tour schedules, some performances after 19 July may still be affected.
We are working hard to reschedule as many shows as possible and we are contacting all affected customers in order of performance date. To check if your performance has a new date, please visit our Rescheduled and Postponed Shows page.
If the performance you purchased tickets for has been rescheduled, your booking will be automatically transferred to the new date.
If you can attend on the new date, there is nothing else you need to do. New eTicket(s) will be issued two weeks prior to the new performance date and will replace your cancelled and now invalid ticket(s).
If you are unable to attend on the new date, we may be able to exchange you in to another performance of your choice. Alternatively, we can also issue a full credit voucher to cover the entire cost of your original booking including any fees. Submit a Request to exchange or request a full credit voucher.
If we are unable to reschedule the performance you were due to attend, you will be issued a credit voucher for the full value of your original booking.
Please check our COVID-19 page for further announcements.