How do I make a complaint?

We want to ensure we always deliver the highest level of service to our customers and it's important that you are satisfied with your experience. If this has not been the case and a mistake has been made, we want to know so we can understand what happened, resolve the problem for you, and to learn from the situation to improve our service for the future. 

All complaints will be taken seriously, and we aim to ensure we get in contact with you as soon as possible. Just click Submit a Request and under "how can we help?" select "I would like to make a complaint’, this will make sure your complaint reaches the correct team. 

What happens? 

• We will acknowledge your correspondence within 5 business days. 
• If we need to gather more details from the venues or event organiser, it can take up to 28 days before we send you a full response. 
• If it is not possible to resolve your case within this time, we will inform you of what we plan to do and when.